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Sometimes a real member can’t pass verification, for example because their only internet connection is flagged as a VPN. You can verify them yourself.

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Verify a member

Run /verify-user user:@member. You can also paste their user ID instead of mentioning them.
AuthenticateMe then does the following.
  • Gives the member the Verified Role, and removes the Unverified Role if you use one.
  • Cancels their Auto Kick timer.
  • If they had started verifying, records the verification as done by your moderators, which shows up on the Analytics page.
  • Posts a “Member verified” entry to your General Logs.
  • Closes their help thread, if the Help Desk is set to close threads automatically.
You need Manage Roles by default, and AuthenticateMe needs it too.
If you’d rather the member still goes through most checks, send them a bypass link that only skips the check they keep failing.

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Something went wrong

If the role can’t be given, AuthenticateMe explains why. Usually the Verified Role was deleted, or it sits above AuthenticateMe’s role. Run /health to find the problem.